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Revision 5 as of 2021-02-25 14:24:33

Remotely accessing a device with Bomgar

Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team.

Accessing the Administrative Interface

VPN access is required, Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access.

* login with your CONNECT credentials.

Admin Interface

Bomgar Web Interface

Select Launch Web Rep Console.

Here you can initiate a new session if required.

bomgar1.png

Select SEND LOCAL EMAIL

bomgar2.png

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

bomgaremail.png

Accept the session and providing the user accepts the request you have a remote session.

bomgarsessionaccept.png

Pre-installed Jump Client access

For all installed Jump clients

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Further Correspondence

http://help.it.ox.ac.uk/help/bomgar-install-guide

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