= Remotely accessing a device with Bomgar =

Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team. 
==== Accessing the Administrative Interface ====

VPN access is required, Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access.

* login with your CONNECT credentials.

{{attachment:BomgarAdminInterface.png|Admin Interface|width="750"}}

===== Bomgar Web Interface =====

Select Launch Web Rep Console. 

Here you can initiate a new session if required.

{{attachment:bomgar1.png}}
 
Select SEND LOCAL EMAIL

{{attachment:bomgar2.png}}

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session. 

{{attachment:bomgaremail.png}}

Accept the session and providing the user accepts the request you have a remote session.

{{attachment:bomgarsessionaccept.png}} 


==== Pre-installed Jump Client access ====

For all installed Jump clients 

{{attachment:BomgarJumpClientGroups.png|width"750"}}


==== Further Correspondence ====

http://help.it.ox.ac.uk/help/bomgar-install-guide