Orchard product Orchard tools for IT support staff provides departmental IT staff with access to the Orchard infrastructure to manage their unit's devices, and collaborate with other Apple support professionals across the University.
The key difference between this and its sister product Orchard fully managed device services is the amount of support provided by IT Services. Whilst the fully managed device service includes end user support provided by a specially trained in-house Apple support team, the tools for IT support staff requires departmental IT staff to support its Apple users. The new tools for IT support staff provide a significantly reduced per device cost, with IT Services only recovering per device license fees for the provided management frameworks.
For a summary of charges please see the IT Services Charges page.
