Last updated at 2021-12-13 15:18:13 by ouit0213

Working From Home Advice & Support

Taking your Desktop Home

If you have agreement in place with line management and you wish to take your Orchard managed desktop (iMac, Mac Mini or Mac Pro) home, firstly you must contact your local estates team to make them aware you wish to attend and that you will be taking equipment home. Then, follow these steps to prepare your desktop for home use. Please do not attempt to do this outside normal office hours.

  1. Log into your desktop connected to the office network.

  2. Click this link to open Self Service to the correct page: jamfselfservice://content?entity=policy&id=1395&action=view

  3. Click Prepare. You should see the following dialog. Click Restart to close all applications and restart your computer. Please note that you will need to click the Close button in Self Service before macOS can close it.
    mobile_account_enabled.png

  4. Once your computer restarts, please log in again on the same network. This time your network password will be cached so that you can log in at home.

  5. During login you may see this dialog. If you see it, please click Bypass.
    secure_token.png

  6. After login you should see this dialog. Please click OK and then you may shut down your computer, disconnect the network cable and take the computer home. Don't forget your keyboard, mouse, power cable and other peripherals!
    mobile_account_cached.png

  7. At home, after logging in, you may have to turn on Wi-Fi (go to the Wi-Fi menu at the top of the screen and Turn on Wi-fi). Then connect to your home Wi-Fi network as usual. You will need to be on the VPN to mount your network drives (see below).

If you receive an error at any stage please contact your local IT Support https://docs.orchard.ox.ac.uk/Support by phone and explain the situation.

Notes

  • Once your computer is at home, you should only change your password while connected to the VPN and only in System Preferences on your computer. Open System Preferences, click Users and Groups and then click Change Password... next to your user.

  • Please let your local support know if you plan to bring your computer back into the office.

VPN

Most Orchard users will have access to the Oxford VPN. You DO NOT require the Cisco Anyconnect software to connect to it from your Mac. Instead, use the following link to open Self Service so you can install: jamfselfservice://content?entity=configprofile&id=322&action=view Once installed, you can enable the VPN by going opening System Preferences, going to Network, selecting the Oxford VPN in the left hand list and clicking Connect on the right hand pane. You will need to authenticate with your SSO username and your Remote Access password. You may want to tick "Show VPN status in menu bar" to give yourself an icon in the menu bar at the top right of the screen allowing you to easily connect to the VPN.

Please note BSG users have their own VPN, and should all have access to this using their BSG account.

To then mount shared drives that you need to work with, again open Self Service by clicking: jamfselfservice://content?entity=policy&id=573&action=view

Video Conferencing

Skype, Microsoft Teams and now Zoom are all available, either preinstalled on your computer (look in your Applications folder) or available to install from the Orchard Software Centre which is also found in your Applications folder, or your Dock, or use the following links:

To convert an existing Outlook meeting to Teams, please login to outlook.office365.com and if you edit a meeting, there is an option to "Add Online Meeting" from where you can select Microsoft Teams.

Replay

Those who need to use the Replay lecture capture service can install Panopto from the Orchard Software Centre and then start a recording from within Canvas. munki://detail-Panopto

CategoryUserDocs

Orchard is a close co-operation of
JOIN US