Adobe Creative Cloud

The Orchard Software Centre now offers the installation the Adobe Creative Cloud desktop application. Installing, updating and uninstalling creative cloud apps are now controlled through the single Creative Cloud desktop application.

Licensing

Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based and per named user. Licenses can be either for the full suite or an individual application.

• Whilst named licenses allow the software only be activated multiple (typically two devices), they only activate the software for that specific user on a device. Other users will either have to active the product themselves. Personal Adobe Creative Cloud subscriptions are named user licenses and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with named licenses which will also require an Adobe ID.

Users should contact their IT department to attain a license. The Orchard team can provide both types of licenses to departments. The license management document describes the procedures and costs.

Adobe Creative Cloud Desktop Application

We have recently made changes to the way Adobe Creative Cloud applications are installed and managed. Instead of using the Orchard Software Centre application to install any of the Creative Cloud applications, all installations, updates and uninstalls will be done via the Creative Cloud application.

The desktop application will be pre-installed for you and will reside in your /Applications folder, alternatively Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud to launch.

Once launched the app will reside in the menu bar. If you are unable to locate the Desktop Creative Cloud application please notify the team by raising a support ticket help@it.ox.ac.uk

Functionality

To gain functionality, you must have a Adobe ID and most importantly have internet access.

Once signed in you will have full control to the Creative Cloud app experience dependent on the licence you have full suite or single app. Please note there is no administrative restrictions to install, update or uninstall any apps via the console, which means you can have the latest versions as soon they are released from Adobe.

Updates

The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

Please be aware, when you update your apps, any preferences and settings are migrated to the new version. The previous versions of the apps are then uninstalled. Should you wish to change this, use the Advanced options to change these default settings.

Installing Creative Cloud Apps

Ensure you are viewing the Apps tab, find the Application you would like to install and select. If you click the down arrow you can install previous versions. Any Creative Cloud Application will install locally in the /Applications folder and will be available if your computer is offline for a limited period.

Uninstalling Creative Cloud Apps

• 1) Ensure you are viewing the Apps tab
• 2) Click the down arrow to manage, then uninstall the App.
• 3) In the Installed Apps section, find the app that you want to uninstall. Then, click the arrow next to Open or Update. In the list that appears, click Manage.
• 4) Click Uninstall.

Errors

We welcome the reporting of any errors experienced. However please ensure that the following troubleshooting are taken prior to contacting help@it.ox.ac.uk.

• Ensure your internet connection is stable
• Ensure you have logged out and back into the Creative Cloud Application
• Ensure you quit the App and restart the Orchard Mac

Further Help

Please refer to the Adobe Creative Cloud User Guide

https://helpx.adobe.com/uk/creative-cloud/user-guide.html

CategorySoftware