Adobe Creative Cloud
The Orchard Software Centre now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access to the latest versions as soon they are released from Adobe.
Licensing
Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licences are subscription based. Licences can be either for the full suite or an individual application.
Named User Licence
For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.
Shared Device Licence
Shared device licences are only offered in a lab or training environment with multiple Macs.
Users should contact their IT Support Team should they wish to attain a licence.
how to obtain a licence
Should you wish to purchase a new licence or change your existing licence then please use the self service portal to raise a support ticket.
Adobe Creative Cloud Desktop Application
In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.
The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.
Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant IT Support team
Apps Tab functionality
To use the Creative Cloud Desktop app, you must have an Adobe ID and most importantly have internet access.
Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. All licensed apps will be present within the Apps tab. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app.
Updates
The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.
Installing Creative Cloud Apps
- Ensure you are viewing the Apps tab
- Find the Application you would like to install and select Install.
- Click the down arrow and then manage to install previous versions.
Creative Cloud applications will install to separate folders in the /Applications folder and can be accessed in the normal manner.
Updating Creative Cloud Apps
- Ensure you are viewing the Apps tab
- Find the application you wish to update and click Update
- To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
- Click Update again
Uninstalling Creative Cloud Apps
- Ensure you are viewing the Apps tab
- In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
- Click uninstall.
Troubleshooting
Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:
- Check that you have an Internet connection
- Log out and back in to the Creative Cloud application with your Adobe ID
- Quit the Creative Cloud application and restart the Orchard Mac
If you're still having problems, contact your IT Support Team
Apple Silicon M1
Please note if installing Creative Cloud Desktop App on a M1 Apple Silicon Mac, we have experienced the first launch being very slow with this message. If you encounter this message, please refer to the troubleshooting steps and ensure you reboot.
Further Help
Please refer to the Adobe Creative Cloud User Guide
https://helpx.adobe.com/uk/creative-cloud/user-guide.html