Differences between revisions 13 and 28 (spanning 15 versions)

Adobe Creative Cloud

The Orchard Software Centre now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access to the latest versions as soon they are released from Adobe.

Licensing

Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licences are subscription based. Licences can be either for the full suite or an individual application.

Named User Licence

For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.

Shared Device Licence

Shared device licences are only offered in a lab or training environment with multiple Macs.

Users should contact their IT Support Team should they wish to attain a licence.

how to obtain a licence

Should you wish to purchase a new licence or change your existing licence then please use the self service portal to raise a support ticket.

https://oxford.saasiteu.com/Modules/SelfService/#serviceCatalog/request/E625F505E59C417EB5345396A16BDC04

Adobe Creative Cloud Desktop Application

In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.

The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.

Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant IT Support team

Apps Tab functionality

To use the Creative Cloud Desktop app, you must have an Adobe ID and most importantly have internet access.

Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. All licensed apps will be present within the Apps tab. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app.

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Updates

The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

Installing Creative Cloud Apps

Ensure you are viewing the Apps tab
Find the Application you would like to install and select Install.
- Click the down arrow and then manage to install previous versions.

Creative Cloud applications will install to separate folders in the /Applications folder and can be accessed in the normal manner.

Updating Creative Cloud Apps

Ensure you are viewing the Apps tab
Find the application you wish to update and click Update
To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
Click Update again

Uninstalling Creative Cloud Apps

Ensure you are viewing the Apps tab
In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
Click uninstall.

Troubleshooting

Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:

Check that you have an Internet connection
Log out and back in to the Creative Cloud application with your Adobe ID
Quit the Creative Cloud application and restart the Orchard Mac

If you're still having problems, contact your IT Support Team

Apple Silicon M1

Please note if installing Creative Cloud Desktop App on a M1 Apple Silicon Mac, we have experienced the first launch being very slow with this message. If you encounter this message, please refer to the troubleshooting steps and ensure you reboot.

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Further Help

Please refer to the Adobe Creative Cloud User Guide

https://helpx.adobe.com/uk/creative-cloud/user-guide.html

CategorySoftware

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+   ← Revision 28 as of 2024-01-26 11:31:56 → ⇥
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-Deletions are marked like this.
+Additions are marked like this.
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-The [[OrchardSoftwareCentre|Orchard Software Centre]] now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling creative cloud apps are now controlled through the single Creative Cloud desktop application.
+The [[OrchardSoftwareCentre|Orchard Software Centre]] now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access to the latest versions as soon they are released from Adobe.
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-{{attachment:CCAPP.png}}
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+Line 9:
-Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based. Licenses can be either for the full suite or an individual application.
+Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licences are subscription based. Licences can be either for the full suite or an individual application. 

==== Named User Licence ====
For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.
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+Line 15:
-Shared device licenses are only offered in a lab or training environment with multiple macs, they are not offered in a single use scenario.
+Shared device licences are only offered in a lab or training environment with multiple Macs.
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+Line 17:
-==== Named User Licence ====
Named user licenses allow the software only be activated multiple devices(typically two devices), they only activate the software for that specific user on a device. Other users will either have to active the product themselves. Personal Adobe Creative Cloud subscriptions are named user licenses and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with named licenses which will also require an Adobe ID.
+Users should contact their [[Support|IT Support Team]] should they wish to attain a licence.
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+Line 19:
-Users should contact their IT department to attain a license. The Orchard team can provide both types of licenses to departments. The [[/LicenseManagement|license management document]] describes the procedures and costs.
+==== how to obtain a licence ====
Should you wish to purchase a new licence or change your existing licence then please use the self service portal to raise a support ticket. 

https://oxford.saasiteu.com/Modules/SelfService/#serviceCatalog/request/E625F505E59C417EB5345396A16BDC04
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+Line 26:
-Instead of using the Orchard Software Centre application to install any of the Creative Cloud applications, all installations, updates and uninstalls will be done via the Creative Cloud application. To install the desktop application open Orchard Software Centre and install.
+In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.
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+ {{attachment:ccdapp.png|Orchard Software Centre|width=800 }}
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+Line 30:
+The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.
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+Line 32:
+Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant [[Support|IT Support team]]
 
 {{attachment:CCDlogin.png|CCD Login|width=400}}
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-The desktop application will be pre-installed for you and will reside in your /Applications folder, alternatively Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud to launch.
+==== Apps Tab functionality ====
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+Line 38:
-Once launched the app will reside in the menu bar. If you are unable to locate the Desktop Creative Cloud application please notify your relevant support team [[Support]]
+To use the Creative Cloud Desktop app, you must have an Adobe ID and most importantly have internet access.
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+Line 40:
+Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. All licensed apps will be present within the Apps tab. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app.
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+Line 42:
-==== Functionality ====

To gain functionality, you must have a Adobe ID and most importantly have internet access.


Once signed in you will have full control to the Creative Cloud app experience dependent on the licence you have full suite or single app. Please note there is no administrative restrictions to install, update or uninstall any apps via the console, which means you can have the latest versions as soon they are released from Adobe.
+{{attachment:CCAPP.png|width=1000}}
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-Please be aware, when trying to update your apps, any preferences and settings can be migrated to the new version. The previous versions of the apps are then uninstalled. Should you wish to change this, use the Advanced options to change these default settings.
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-Ensure you are viewing the Apps tab, find the Application you would like to install and select. If you click the down arrow you can install previous versions. Any Creative Cloud Application will install locally in the /Applications folder and will be available if your computer is offline for a limited period.
+ * Ensure you are viewing the Apps tab
 * Find the Application you would like to install and select Install.
  * Click the down arrow and then manage to install previous versions.
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+Line 54:
+Creative Cloud applications will install to separate folders in the /Applications folder and can be accessed in the normal manner.

==== Updating Creative Cloud Apps ====
 * Ensure you are viewing the Apps tab
 * Find the application you wish to update and click Update
 * To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
 * Click Update again
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+Line 64:
- *Ensure you are viewing the Apps tab
 *Click the down arrow to manage, then uninstall the App.
 *In the Installed Apps section, find the app that you want to uninstall. Then, click the arrow next to Open or Update. In the list that appears, click Manage.
 *Click Uninstall.
+ * Ensure you are viewing the Apps tab
 * In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
 * Click uninstall.
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-==== Errors ====
+==== Troubleshooting ====
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+Line 71:
-We welcome the reporting of any errors experienced. However please ensure that the following troubleshooting are taken prior to contacting your IT Support team [[Support]]
+Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:
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+Line 73:
-*Please always ensure that the internet connection is stable 
*Have you logged out and back into the Creative Cloud Application?
*Try to quit the App and then restart the Orchard Mac
+ * Check that you have an Internet connection 
 * Log out and back in to the Creative Cloud application with your Adobe ID
 * Quit the Creative Cloud application and restart the Orchard Mac

If you're still having problems, contact your [[Support|IT Support Team]]

===== Apple Silicon M1 =====

Please note if installing Creative Cloud Desktop App on a M1 Apple Silicon Mac, we have experienced the first launch being very slow with this message. If you encounter this message, please refer to the troubleshooting steps and ensure you reboot.

{{attachment:CCDA_First_Launch_Error.png|width=250}}

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