Differences between revisions 10 and 21 (spanning 11 versions)

Adobe Creative Cloud

The Orchard Software Centre now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access the latest versions as soon they are released from Adobe.

Licensing

Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based. Licenses can be either for the full suite or an individual application.

Named User Licence

For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activiating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.

Shared Device Licence

Shared device licenses are only offered in a lab or training environment with multiple Macs.

Users should contact their IT Support Team should they wish to attain a licence.

Adobe Creative Cloud Desktop Application

In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.

The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.

Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant IT Support team

Apps Tab functionality

To use the Creative Cloud Desktop app, you must have a Adobe ID and most importantly have internet access.

Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. All licensed apps will be present within the Apps tab. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app.

width=1000

Updates

The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

Installing Creative Cloud Apps

Ensure you are viewing the Apps tab
Find the Application you would like to install and select Install.
- Click the down arrow and then Manage to install previous versions.

Creative Cloud applications will install to separate folders in the /Applications folder and are accessed in the normal manner.

Updating Creative Cloud Apps

Ensure you are viewing the Apps tab
Find the application you wish to update and click Update
To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
Click Update again

Uninstalling Creative Cloud Apps

Ensure you are viewing the Apps tab
In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
Click uninstall.

Troubleshooting

Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:

Check that you have an Internet connection
Log out and back in to the Creative Cloud application with your Adobe ID
Quit the Creative Cloud application and restart the Orchard Mac

If you're still having problems, contact your IT Support Team

Further Help

Please refer to the Adobe Creative Cloud User Guide

https://helpx.adobe.com/uk/creative-cloud/user-guide.html

CategorySoftware

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-Deletions are marked like this.
+Additions are marked like this.
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-The [[OrchardSoftwareCentre|Orchard Software Centre]] offers the installation of individual or all Adobe Creative Cloud applications. The software is by default delivered without a valid license and offers a 7 day trial period. Please note the trial period starts with the usage of the first application of the software package and accounts for the whole software suite.

=== Licensing ===

Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based and per named user. Licenses can be either for the full suite or an individual application.

 * Whilst named licenses allow the software only be activated multiple (typically two devices), they only activate the software for that specific user on a device. Other users will either have to active the product themselves. Personal Adobe Creative Cloud subscriptions are named user licenses and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with named licenses which will also require an Adobe ID. 

Users should contact their IT department to attain a license. The Orchard team can provide both types of licenses to departments. The [[/LicenseManagement|license management document]] describes the procedures and costs.

== Adobe Creative Cloud Application ==

We have recently made changes to the way Adobe Creative Cloud applications are installed and managed. Instead of using the Orchard Software Centre application to install any of the Creative Cloud applications, all installations, updates and uninstalls will be done via the Creative Cloud application.

{{attachment:CCAPP.png}}

The application will be pre-installed for you and will reside in your /Applications folder, alternatively Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud to launch.

Once launched the Application will reside in the menu bar by 

If you are unable to locate Creative Cloud please notify the team by raising a support ticket help@it.ox.ac.uk
+The [[OrchardSoftwareCentre|Orchard Software Centre]] now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access the latest versions as soon they are released from Adobe.
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+Line 7:
-==== Functionality ====
+== Licensing ==
-Line 29:
+Line 9:
-To access any functionality you need to login to Creative Cloud, you must have a Adobe ID and most importantly have internet access.
+Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based. Licenses can be either for the full suite or an individual application.
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+Line 11:
+==== Named User Licence ====
For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activiating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.
-Line 32:
+Line 14:
-Once signed in you can use the Adobe Creative Cloud application to install any Creative Cloud application (unless you have a single application licence).
+==== Shared Device Licence ====
Shared device licenses are only offered in a lab or training environment with multiple Macs.
-Line 34:
+Line 17:
+Users should contact their [[Support|IT Support Team]] should they wish to attain a licence.

== Adobe Creative Cloud Desktop Application ==

In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.

 {{attachment:OSCCCDA.png|Orchard Software Centre|width=800 }}

The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.

Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant [[Support|IT Support team]]
 
 {{attachment:CCDlogin.png|CCD Login|width=400}}

==== Apps Tab functionality ====

To use the Creative Cloud Desktop app, you must have a Adobe ID and most importantly have internet access.

Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. All licensed apps will be present within the Apps tab. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app. 

{{attachment:CCAPP.png|width=1000}}
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+Line 41:
-The Adobe Creative Cloud app will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

{{attachment:adobecccheckforupdates.png}}

Please be aware, when you update your apps, any preferences and settings are migrated to the new version. The previous versions of the apps are then uninstalled. Should you wish to change this, use the Advanced options to change these default settings.
+The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.
-Line 46:
+Line 45:
-Ensure you are viewing the Apps tab, find the App you would like to install and select. If you click the down arrow you can install previous versions.
+ * Ensure you are viewing the Apps tab
 * Find the Application you would like to install and select Install.
  * Click the down arrow and then Manage to install previous versions.
-Line 48:
+Line 49:
+Creative Cloud applications will install to separate folders in the /Applications folder and are accessed in the normal manner.

==== Updating Creative Cloud Apps ====
 * Ensure you are viewing the Apps tab
 * Find the application you wish to update and click Update
 * To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
 * Click Update again
-Line 51:
+Line 59:
-Ensure you are viewing the Apps tab, then click the down arrow to manage then uninstall the App.
+ * Ensure you are viewing the Apps tab
 * In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
 * Click uninstall.
-Line 54:
+Line 64:
- *1) In the Installed Apps section, find the app that you want to uninstall. Then, click the arrow next to Open or Update. In the list that appears, click Manage.
+==== Troubleshooting ====
-Line 56:
+Line 66:
- *2) Click Uninstall.
+Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:
-Line 58:
+Line 68:
+ * Check that you have an Internet connection 
 * Log out and back in to the Creative Cloud application with your Adobe ID
 * Quit the Creative Cloud application and restart the Orchard Mac
-Line 59:
+Line 72:
-==== Errors ====

We welcome the reporting of all errors. However please ensure that the following troubleshooting are taken prior to contacting help@it.ox.ac.uk.

 *Ensure your internet connection is stable
 *Ensure you have logged out and back into the Creative Cloud Application
 *Ensure you quit the App and restart the Orchard Mac
+If you're still having problems, contact your [[Support|IT Support Team]]

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