Adobe Creative Cloud

The Orchard Software Centre offers the installation of individual or all Adobe Creative Cloud applications. The software is by default delivered without a valid license and offers a 7 day trial period. Please note the trial period starts with the usage of the first application of the software package and accounts for the whole software suite.

Licensing

Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. The majority of licenses are subscription based and are either per named user or device. Licenses can be either for the full suite or an individual application.

• Whilst named licenses allow the software only be activated multiple (typically two devices), they only activate the software for that specific user on a device. Other users will either have to active the product themselves. Personal Adobe Creative Cloud subscriptions are named user licenses and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with named licenses which will also require an Adobe ID.
• Device licenses are assigned to a device and work for all users. These licenses are managed and installed by the IT Services Orchard team.

Users should contact their IT department to attain a license. The Orchard team can provide both types of licenses to departments. The license management document describes the procedures and costs.

Adobe Creative Cloud Application

We have recently made changes to the way Adobe Creative Cloud applications are installed and managed. Instead of using the Orchard Software Centre application to install any of the Creative Cloud applications, all installations, updates and uninstalls will be done via the Creative Cloud application.

The application will be pre-installed for you and will reside in your /Applications folder, alternatively Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud to launch.

Once launched the Application will reside in the menu bar by

If you are unable to locate Creative Cloud please notify the team by raising a support ticket help@it.ox.ac.uk

Functionality

To access any functionality you need to login to Creative Cloud, you must have a Adobe ID and most importantly have internet access.

Once signed in you can use the Adobe Creative Cloud application to install any Creative Cloud application (unless you have a single application licence).

Updates

The Adobe Creative Cloud app will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

Please be aware, when you update your apps, any preferences and settings are migrated to the new version. The previous versions of the apps are then uninstalled. Should you wish to change this, use the Advanced options to change these default settings.

Install Apps

Ensure you viewing the Apps tab and then find the App and install the latest version. If you click the down arrow you can install previous versions.

Uninstalling Creative Cloud Apps

Ensure you are viewing the Apps tab, then click the down arrow to manage then uninstall the App.

• 1) Open the Creative Cloud desktop app by clicking the Creative Cloud icon in your taskbar (Windows) or the Apple menu bar (Mac OS). If you aren’t automatically signed in, sign in using your Adobe ID and password.
• 2) Click the Apps tab to display a list of installed apps.
• 3) In the Installed Apps section, find the app that you want to uninstall. Then, click the arrow next to Open or Update. In the list that appears, click Manage.
• 4) Click Uninstall.

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==== Errors =====

We welcome the reporting of all errors. However please ensure that the following troubleshooting are taken prior.

• Ensure internet connection is stable
• Ensure you have logged out and back into the Creative Cloud Application
• Ensure you have quit and restarted the Orchard Mac

CategorySoftware