Differences between revisions 1 and 19 (spanning 18 versions)

Adobe Creative Cloud

The Orchard Software Centre now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access the latest versions as soon they are released from Adobe.

Licensing

Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based. Licenses can be either for the full suite or an individual application.

Named User Licence

For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activiating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.

Shared Device Licence

Shared device licenses are only offered in a lab or training environment with multiple Macs.

Users should contact their IT Support Team should they wish to attain a licence.

Adobe Creative Cloud Desktop Application

In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.

The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.

Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant IT Support team

Functionality

To gain functionality, you must have a Adobe ID and most importantly have internet access.

Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app.

width=1000

Updates

The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

Installing Creative Cloud Apps

Ensure you are viewing the Apps tab
Find the Application you would like to install and select Install.
- Click the down arrow and then Manage to install previous versions.

Creative Cloud applications will install to separate folders in the /Applications folder and are accessed in the normal manner.

Updating Creative Cloud Apps

Ensure you are viewing the Apps tab
Find the application you wish to update and click Update
To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
Click Update again

Uninstalling Creative Cloud Apps

Ensure you are viewing the Apps tab
In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
Click uninstall.

Troubleshooting

Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:

Check that you have an Internet connection
Log out and back in to the Creative Cloud application with your Adobe ID
Quit the Creative Cloud application and restart the Orchard Mac

If you're still having problems, contact your IT Support Team

Further Help

Please refer to the Adobe Creative Cloud User Guide

https://helpx.adobe.com/uk/creative-cloud/user-guide.html

CategorySoftware

-  ⇤ ← Revision 1 as of 2015-07-08 22:32:41 → 
  Size: 1511
  Editor: oucs0089
  Comment:
+   ← Revision 19 as of 2019-07-12 13:45:17 → ⇥
  Size: 4606
  Editor: ouit0354
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 1:
+## page was renamed from AdobeCreativeCloud
-Line 3:
+Line 4:
-The [[OrchardSoftwareCentre|Orchard Software Centre]] offers the installation of individual or all Adobe Creative Cloud applications. The software is by default delivered without a valid license and offers a 30 day trial period. Please note the trial period starts with the usage of the first application of the software package and accounts for the whole software suite.
+The [[OrchardSoftwareCentre|Orchard Software Centre]] now offers the Adobe Creative Cloud desktop application. Installing, updating and uninstalling Creative Cloud apps are now controlled through the single Creative Cloud desktop application. Any licensed user will have access the latest versions as soon they are released from Adobe.
-Line 7:
+Line 9:
-Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. The majority of licenses are subscription based and are either per named user or device. Licenses can be either for the full suite or an individual application.
+Adobe Creative Cloud licensing is rather complex and offers multiple ways to license their product. All our supported licenses are subscription based. Licenses can be either for the full suite or an individual application.
-Line 9:
+Line 11:
- * Whilst named licenses allow the software only be activated multiple (typically two devices), they only activate the software for that specific user on a device. Other users will either have to active the product themselves. Personal Adobe Creative Cloud subscriptions are named user licenses and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with named licenses which will also require an Adobe ID. 
 * Device licenses are assigned to a device and work for all users. These licenses are managed and installed by the IT Services Orchard team.
+==== Named User Licence ====
For the majority of users, Named User licences are the correct choice. Named user licences allow the software only be activated on two devices (allowing work on say both a desktop and a laptop), only activiating the software for that specific user on a device. Other users using the computer will have to activate the product themselves. Personal Adobe Creative Cloud subscriptions are Named User licences and can be activated by signing in with an Adobe ID. Departments might also decide to issue individuals with Named User licences which will also require an Adobe ID.
-Line 12:
+Line 14:
-Users should contact their IT department to attain a license. The Orchard team can provide both types of licenses to departments. The [[/LicenseManagement|license management document]] describes the procedures and costs.
+==== Shared Device Licence ====
Shared device licenses are only offered in a lab or training environment with multiple Macs. 

Users should contact their [[Support|IT Support Team]] should they wish to attain a licence.

== Adobe Creative Cloud Desktop Application ==

In order to install, update or remove any Creative Cloud applications, you will need to use the Creative Cloud desktop app, which is available in the Orchard Software Centre. Open the OSC and search for "Creative Cloud" then click to install it if you do not already have it on your computer.

 {{attachment:OSCCCDA.png|Orchard Software Centre|width=800 }}

The application can be found in /Applications/Adobe Creative Cloud, alternatively in the finder from the Go menu choose Applications then Adobe Creative Cloud > Adobe Creative Cloud.

Once launched, the app will reside in the top menu bar. If you are unable to locate the application please notify your relevant [[Support|IT Support team]]
 
 {{attachment:CCDlogin.png|CCD Login|width=400}}

==== Functionality ====

To gain functionality, you must have a Adobe ID and most importantly have internet access.

Once signed in, you will have full control to the Creative Cloud app experience dependent on the licence you have: full suite or single app. Please note there are no administrative restrictions to install, update or uninstall any apps via the desktop app. 

{{attachment:CCAPP.png|width=1000}}

==== Updates ====

The Adobe Creative Cloud desktop application will check for updates periodically and will notify you whenever one of your installed apps has an update available. Should you wish to do this manually you can also do this by clicking on the three vertical dots icon at the upper-right in the Creative Cloud desktop app and choose Check for App Updates.

==== Installing Creative Cloud Apps ====

 * Ensure you are viewing the Apps tab
 * Find the Application you would like to install and select Install.
  * Click the down arrow and then Manage to install previous versions.

Creative Cloud applications will install to separate folders in the /Applications folder and are accessed in the normal manner.

==== Updating Creative Cloud Apps ====
 * Ensure you are viewing the Apps tab
 * Find the application you wish to update and click Update
 * To uninstall previous versions of the app, select "Advanced Options" and then "Remove old versions"
 * Click Update again

==== Uninstalling Creative Cloud Apps ====

 * Ensure you are viewing the Apps tab
 * In the installed apps section, find the app that you want to uninstall. Then, click the arrow next to open or update. In the list that appears, click manage.
 * Click uninstall.


==== Troubleshooting ====

Before reporting any issues with the Creative Cloud desktop app, please ensure that the following troubleshooting steps are taken:

 * Check that you have an Internet connection 
 * Log out and back in to the Creative Cloud application with your Adobe ID
 * Quit the Creative Cloud application and restart the Orchard Mac  

If you're still having problems, contact your [[Support|IT Support Team]]

==== Further Help ====

Please refer to the Adobe Creative Cloud User Guide

https://helpx.adobe.com/uk/creative-cloud/user-guide.html


 
----
CategorySoftware

Navigation

Help

Display

Edit