Bomgar is the preference when it comes to remotely supporting your Mac. For our fully managed customers this will be pre-installed with an icon in the menu bar.
Upon remotely connect to a machine you will be presented with this window with the option of allow the connection or deny. You can also send messages and end the session at any point from this window.
When a connection is made and if we are required to take control of the machine then you will need to accept a Privacy Preference called Screen Recording. You only need to apply this setting once. You will be is located within System Preferences / Security and Privacy Select the Privacy tab.
