Bomgar is the preference when it comes to remotely supporting your Mac. For our fully managed customers the Bomgar Jump client will be pre-installed with a new icon in the menu bar.
Upon remotely connecting to your machine you will be presented with the option of Refuse the connection or Allow.
If we are required to take control of the machine, you are required to accept a Privacy Preference called Screen Recording. You only need to apply this setting once. The option is located within System Preferences / Security and Privacy . Navigate to the Privacy tab, scroll down to find Screen Recording you will be presented with a checkbox for Remote Support Customer Client.
We will direct you, along with a one time code to the remote support portal https://remotesupport.it.ox.ac.uk/ where you will be asked to download and install a unique Bomgar remote support client for a one off remote session.
