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Service Desk guide to the Orchard JSS (Jamf Software Server)

The JSS is your very own device management tool to help you locate any Mac that is enrolled in the Orchard estate. It provides extensive inventory information to assist Administrators managing Orchard Macs.

Logging on

To login, Service Desk users can use CONNECT account credentials to access the web console via the link below:

https://jss.orchard.ox.ac.uk

JamfProloginscreen.png

Upon login you will arrive at the Dashboard page.

Jamf Pro Dashboard

Search Inventory

Click the Computers icon to enter the search view.

Computer Devices

jsscomputersicon.png All desktop Computers and Laptops reside under Computers.

Simple Computer searches using Search Inventory

When searching for a Computer, consider the searchable attributes below:

  • Computer Name
  • MAC Address
  • IP Address
  • Username
  • Full Name
  • Email Address

Search Criteria

The default is set to Computers however you can use the dropdown selector to toggle for a range of different search results including:

  • Computers
  • Applications
  • Local User Accounts
  • Printers

Search Input

  1. Ensure you have selected Computer icon (top left)
  2. Search Inventory is highlighted on the menu
  3. Enter full or partial text with an asterix into the search bar and select search

Type into the search box service* , ensure the category is set to Computers. This will return any computers with service in the name.

Jamfprocomputersearch.png

Type into the search box "Dropbox*" , select the category Applications, then select Search. This will return all Computers with Dropbox installed and a list of the versions.

JamfProapplicationsearch.png

Advanced Saved Computer Searches

You will have noticed that there a vast amount of saved searches already in place. These will vary from full site searches which give a list of all computers attached to certain site or to something simple as OS level. You can use any saved search to just view or output the information via a csv format.

Example - select "All Computers" will return a whole list of all Orchard Managed devices

[ATTACH]

Inventory information

Every online Orchard Mac will check in and report back to the JSS on a daily basis providing inventory information. This inventory information can be found by selecting the device provided in the search.

The information will be as up to date as of the last inventory report

The General tab

The General tab gives you an inventory break down of key categories for example; site, ip address, the last time it checked in and last collected inventory. The tabbed category icons on the left such as Printers and MDM Capable users (who has logged to the machine)go further into detail and provide an excellent base for troubleshooting.

jssinventory.png

Mobile Devices

jssdevicesicon.pngDevices such as iPhones and iPads reside under Mobile Devices

Simple Device searches using Search Inventory

The device search layout is identical to the computer search, recommended search attributes below;

  • Full Name
  • Username/SSO
  • Device Name
  • Serial Number
  • Email addresses

Search Criteria

Either select one of the following

  • Mobile Devices
  • Mobile Applications

Input

  1. Ensure you have selected Device icon (top left)
  2. Search Inventory is highlighted on the menu
  3. Enter full or partial text with a asterix into the search bar and select Search

Advanced Mobile Device searches

You will see pre configured device searches. Should you require any specific saved search please let us know.

jamfmobiledevicesearch.png

The General Tab

Upon clicking on a searched device, the General Tab contains some helpful inventory information that has been captured, such as last inventory date and iOS build. Click on any of the category icons for more detailed information on the device.

jamfmobiledeviceinventory.png

Users

jssusersicon.pngOrchard Computer or Device users

You can use this tab to search for individual users, it will return computers/devices registered to the text entered.

Further Assistance

Should you require any further assistance when using Jamf Software Server, please get in touch with the team.


Orchard is a close co-operation of