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| Deletions are marked like this. | Additions are marked like this. |
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| If your Mac is no longer supported by Apple, we unfortunately will be unable to support the device. | If your Mac is no longer supported by Apple we unfortunately will be unable to continue supporting the device. To understand this further; |
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| * Vintage models are between 5-7 years old * Obsolete models are over 7 years old |
* Vintage models are between 5-7 years old and are mostly supported* * Obsolete models are over 7 years old and are not supported |
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| It is a good idea to discuss this with us before we remove the Mac from use. We request this is done via an Oxford Service Manager Service Request. Here you can give us full details, we can then schedule the decommissioning process with you. | We request you contact us before removing any enrolled Orchard Mac from use. This can be done via an Oxford Service Manager Service Request, so we can then schedule the decommissioning process with you. |
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| Please navigate to the link [[https://oxford.saasiteu.com/Login.aspx?ProviderName=ShibbolethProd&Role=SelfService&Scope=SelfService&CommandId=SearchOffering&Tab=ServiceCatalog&SearchString=ORCHARD|Submit a Request to Decommission]] | Please navigate to [[https://oxford.saasiteu.com/Login.aspx?ProviderName=ShibbolethProd&Role=SelfService&Scope=SelfService&CommandId=SearchOffering&Tab=ServiceCatalog&SearchString=ORCHARD|Submit a Request to Decommission]] |
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| The standard process will be to erase/wipe the Mac, this will mean any documents and software are completely removed from the Mac. We then re-install the latest supported Operating System and hand this back to you. The department responsible for the asset is no longer charged. | The standard process will be to erase/wipe the Mac, this will mean any Applications and user data are completely removed from the Mac. We then re-install the latest supported Operating System and hand this back to you. The department responsible for the asset is no longer charged. |
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| Should you wish to retain any data we can ensure it is transferred to a new Mac or to removable storage for you. | Should you wish to retain or move any data, we can ensure it is transferred to a new Mac or to removable storage for you. |
Decommissioning Your Orchard Mac
Reason for Decommissioning
If your Mac is no longer supported by Apple we unfortunately will be unable to continue supporting the device. To understand this further;
- Vintage models are between 5-7 years old and are mostly supported*
- Obsolete models are over 7 years old and are not supported
You can check the model status here https://support.apple.com/en-us/HT201624
We request you contact us before removing any enrolled Orchard Mac from use. This can be done via an Oxford Service Manager Service Request, so we can then schedule the decommissioning process with you.
Notify us to Decommission
Please navigate to Submit a Request to Decommission
- Select Decommission Device
- Fill out the request and submit
- This will automatically generate a ticket request with a reference number
- We will contact you to plan the decommission process
Decommissioning Process
Process
The standard process will be to erase/wipe the Mac, this will mean any Applications and user data are completely removed from the Mac. We then re-install the latest supported Operating System and hand this back to you. The department responsible for the asset is no longer charged.
Data retention
Should you wish to retain or move any data, we can ensure it is transferred to a new Mac or to removable storage for you.
