Differences between revisions 1 and 8 (spanning 7 versions)

Decommissioning Your Orchard Mac

Reason for Decommissioning

If your Mac is no longer supported by Apple we unfortunately will be unable to continue supporting the device. To understand this further;

Vintage models are between 5-7 years old and are mostly supported*
Obsolete models are over 7 years old and are not supported

You can check the model status here https://support.apple.com/en-us/HT201624

We request you contact us before removing any enrolled Orchard Mac from use. This can be done via an Oxford Service Manager Service Request, so we can then schedule the decommissioning process with you.

Notify us to Decommission

Please navigate to the link Submit a Request to Decommission

Select Decommission Device
Fill out the request and submit
This will automatically generate a ticket request with a reference number
We will contact you to plan the decommission process

Decommissioning Process

Process

The standard process will be to erase/wipe the Mac, this will mean any Applications and user data are completely removed from the Mac. We then re-install the latest supported Operating System and hand this back to you. The department responsible for the asset is no longer charged.

Data retention

Should you wish to retain or move any data, we can ensure it is transferred to a new Mac or to removable storage for you.

-  ⇤ ← Revision 1 as of 2021-08-12 15:09:22 → 
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+   ← Revision 8 as of 2021-08-20 10:27:27 → ⇥
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-Deletions are marked like this.
+Additions are marked like this.
 Line 5:
-If your Mac is no longer supported by Apple, we unfortunately will be unable to support the device.
+If your Mac is no longer supported by Apple we unfortunately will be unable to continue supporting the device. To understand this further;
 Line 7:
- * Vintage models are between 5-7 years old 
 * Obsolete models are over 7 years old
+ * Vintage models are between 5-7 years old and are mostly supported*   
 
 * Obsolete models are over 7 years old and are not supported
-Line 12:
+Line 14:
-It is a good idea to discuss this with us before remove the Mac from use. We request this is done via an Oxford Service Manager Service Request. Here you can give us full details, we can then schedule the decommissioning process with you.
+We request you contact us before removing any enrolled Orchard Mac from use. This can be done via an Oxford Service Manager Service Request, so we can then schedule the decommissioning process with you.
-Line 16:
+Line 19:
-Please navigate to the link provided, select Decommission Device, fill out the request* and we will come back to you.
[[https://oxford.saasiteu.com/Login.aspx?ProviderName=ShibbolethProd&Role=SelfService&Scope=SelfService&CommandId=SearchOffering&Tab=ServiceCatalog&SearchString=ORCHARD|Submit a Request to Decommission]]
+Please navigate to the link [[https://oxford.saasiteu.com/Login.aspx?ProviderName=ShibbolethProd&Role=SelfService&Scope=SelfService&CommandId=SearchOffering&Tab=ServiceCatalog&SearchString=ORCHARD|Submit a Request to Decommission]]
-Line 19:
+Line 21:
-*This will automatically generate a ticket request
+ *Select Decommission Device 
 *Fill out the request and submit 
 *This will automatically generate a ticket request with a reference number
 *We will contact you to plan the decommission process

== Decommissioning Process ==

=== Process ===
The standard process will be to erase/wipe the Mac, this will mean any Applications and user data are completely removed from the Mac. We then re-install the latest supported Operating System and hand this back to you. The department responsible for the asset is no longer charged.
  
=== Data retention ===
Should you wish to retain or move any data, we can ensure it is transferred to a new Mac or to removable storage for you.

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