Bomgar is the preference when it comes to remotely supporting your Mac. For our fully managed customers the Bomgar Jump client will be pre-installed with a new icon in the menu bar.
Upon remotely connecting to your machine you will be presented with the option of allow the connection or deny. You can also send messages and end the session at any point from this window.
If we are required to take control of the machine then you are required to accept a Privacy Preference called Screen Recording. You only need to apply this setting once. The option is located within System Preferences / Security and Privacy . Navigate to the Privacy tab, scroll down to find Screen Recording you will be presented with a checkbox for Remote Support Customer Client.
If you require a manual remote support session, we will direct you, along with a one time code to the remote support portal https://remotesupport.it.ox.ac.uk/ where you will be asked to download and install the Bomgar remote support client for access.
