= Remote Support for your Orchard Mac =


== Bomgar Jump client access ==

Bomgar is the preference when it comes to remotely supporting your Mac. For our fully managed customers the Bomgar Jump client will be pre-installed with a new icon in the menu bar. {{attachment:Bomgarmenuicon.png}}

Upon remotely connecting to your machine you will be presented with the option of Refuse the connection or Allow. 
 
{{attachment:Bomgarstartsession.png|start session|width="750"}}

If we are required to take control of the machine, you are required to accept a Privacy Preference called Screen Recording. You only need to apply this setting once. The option is located within System Preferences / Security and Privacy . Navigate to the Privacy tab, scroll down to find Screen Recording you will be presented with a checkbox for Remote Support Customer Client.

{{attachment:Bomgarstartsessionnew.png|privacy preferences|width="750"}}


==== Manual Bomgar access ====

We will direct you, along with a one time code to the remote support portal https://remotesupport.it.ox.ac.uk/ where you will be asked to download and install a unique Bomgar remote support client for a one off remote session.

{{attachment:RemoteSupportPortal.png|Remote Support Portal|width="750"}}