Service Desk guide to the Orchard JSS (Jamf Software Server)
The JSS is your very own device management tool to help you locate any Mac that is enrolled in the Orchard estate. It provides extensive inventory information to assist Administrators managing Orchard Macs.
Logging on
To login, Service Desk users can use their Connect account credentials to access the web console via the link below:
Computer Devices
All desktop Computers and Laptops reside under Computers.
Simple Computer searches using Search Inventory
When searching for a device, consider the searchable attributes below: tip You can use asterix for searching prior to the input, after or both, you can put in any part of the text providing it is relevant and still obtain results
- Computer Name
- MAC Address
- IP Address
- Username
- Full Name
- Email Address
Input
- Ensure you have selected Computer icon (top left)
- Search Inventory is highlighted on the menu
- Enter full or partial text into the search bar and select Search
Existing Saved Searches
You will have noticed that there a vast amount of saved searches already in place. These will vary from full site searches which give a list of all computers attached to certain site or to something simple as OS level. You can use any saved search to just view or output the information via a csv format.
Example - select "All Computers" will return a whole list of all Orchard Managed devices
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Inventory information
Every online Orchard Mac will check in and report back to the JSS on a daily basis providing inventory information. This inventory information can be found by selecting the device provided in the search.
The information will be as up to date as of the last inventory report
The General tab
The General tab will give you a break down of site, ip address, the last time it checked in and last inventory. The tabbed icons on the left such as Printers and MDM Capable users (who has logged to the machine)go further into detail and provide an excellent base for troubleshooting.
Mobile Devices
Mobile devices such as iPhones and iPads reside under Mobile Devices
Simple Computer searches using Search Inventory
The layout is identical to the computer search, the list of