Decommissioning Your Orchard Mac

Reason for Decommissioning

If your Mac is no longer supported by Apple, we unfortunately will be unable to support the device.

• Vintage models are between 5-7 years old
• Obsolete models are over 7 years old

You can check the model status here https://support.apple.com/en-us/HT201624

It is a good idea to discuss this with us before we remove the Mac from use. We request this is done via an Oxford Service Manager Service Request. Here you can give us full details, we can then schedule the decommissioning process with you.

Notify us to Decommission

Please navigate to the link Submit a Request to Decommission

• Select Decommission Device
• Fill out the request and submit
• This will automatically generate a ticket request with a reference number
• We will contact you to plan the decommission process

Decommissioning Process

Process

The standard process will be to erase/wipe the Mac, this will mean any documents and software are completely removed from the Mac. We then re-install the latest supported Operating System and hand this back to you. The department responsible for the asset is no longer charged.

Data retention

Should you wish to retain any data we can ensure it is transferred to a new Mac or to removable storage for you.