Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team.
Navigate to https://remotesupport.it.ox.ac.uk/login/login
* login with your CONNECT credentials.
Once logged in you are faced with a couple of options, login to the web interface or download Representative Console.
Access without installing a console.
http://help.it.ox.ac.uk/help/bomgar-install-guide