Differences between revisions 6 and 14 (spanning 8 versions)

Remotely accessing a device with Bomgar (Beyond Trust)

Access to the Bomgar portal is only available to members of IT Services. If you require access please contact the Microsoft Platform Services Team.

Accessing the Administrative Interface

Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access. Select Launch Web Rep Console.

VPN access is required
login with your CONNECT credentials.

Admin Interface

Pre-installed Jump Client access

For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump.

width"500"

How to setup a new session

Here you can initiate a new session if required. Click Start new session. You can choose from the following:

Send Local Email
Using the Remote Support Portal

Send Local Email

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

Accept the session and providing the user accepts the request you have a remote session.

Use Remote Support Portal

Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session Key ID

Support Portal

Further Information

http://help.it.ox.ac.uk/help/bomgar-install-guide

-  ⇤ ← Revision 6 as of 2021-02-26 16:33:23 → 
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+   ← Revision 14 as of 2021-04-08 10:38:39 → ⇥
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+## page was renamed from remoteaccesswithbomgar
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-Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team. 
==== Accessing the Administrative Interface ====
+Access to the Bomgar portal is only available to members of IT Services. If you require access please contact the Microsoft Platform Services Team. 
== Accessing the Administrative Interface ==
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-==== Pre-installed Jump Client access ====
+== Pre-installed Jump Client access ==
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-For all installed pre-installed Orchard Jump clients, click the Jump Items and navigate to the Orchard Group, here you will see a list of all machines. Click Jump.
+For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump.
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-{{attachment:BomgarJumpClientGroups.png|width"750"}}
+{{attachment:BomgarJumpClientGroups.png|width"500"}}
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-===== How to setup a new session  =====
+== How to setup a new session  ==
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-Here you can initiate a new session if required. Click Start new session
+Here you can initiate a new session if required. Click Start new session. You can choose from the following:
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+ * Send Local Email
 * Using the Remote Support Portal
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-Select SEND LOCAL EMAIL
+=== Send Local Email ===
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 {{attachment:bomgarsessionaccept.png}}
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+=== Use Remote Support Portal ===
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+Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session Key ID
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-==== Further Correspondence ====
+{{attachment:RemoteSupportPortal.png|Support Portal|width="750"}}

== Further Information ==

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