Differences between revisions 5 and 14 (spanning 9 versions)

Remotely accessing a device with Bomgar (Beyond Trust)

Access to the Bomgar portal is only available to members of IT Services. If you require access please contact the Microsoft Platform Services Team.

Accessing the Administrative Interface

Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access. Select Launch Web Rep Console.

VPN access is required
login with your CONNECT credentials.

Admin Interface

Pre-installed Jump Client access

For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump.

width"500"

How to setup a new session

Here you can initiate a new session if required. Click Start new session. You can choose from the following:

Send Local Email
Using the Remote Support Portal

Send Local Email

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

Accept the session and providing the user accepts the request you have a remote session.

Use Remote Support Portal

Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session Key ID

Support Portal

Further Information

http://help.it.ox.ac.uk/help/bomgar-install-guide

-  ⇤ ← Revision 5 as of 2021-02-25 14:24:33 → 
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+   ← Revision 14 as of 2021-04-08 10:38:39 → ⇥
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-Deletions are marked like this.
+Additions are marked like this.
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-= Remotely accessing a device with Bomgar =
+## page was renamed from remoteaccesswithbomgar
= Remotely accessing a device with Bomgar (Beyond Trust) =
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+Line 4:
-Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team. 
==== Accessing the Administrative Interface ====
+Access to the Bomgar portal is only available to members of IT Services. If you require access please contact the Microsoft Platform Services Team. 
== Accessing the Administrative Interface ==
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+Line 7:
-VPN access is required, Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access.
+Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access. Select Launch Web Rep Console.
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+Line 9:
-* login with your CONNECT credentials.
+ * VPN access is required
 * login with your CONNECT credentials.
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+Line 14:
-===== Bomgar Web Interface =====
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+Line 15:
-Select Launch Web Rep Console.
+== Pre-installed Jump Client access ==
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+Line 17:
-Here you can initiate a new session if required.
+For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump.
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+Line 19:
+{{attachment:BomgarJumpClientGroups.png|width"500"}}

== How to setup a new session  ==

Here you can initiate a new session if required. Click Start new session. You can choose from the following:

 * Send Local Email
 * Using the Remote Support Portal
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+Line 31:
-Select SEND LOCAL EMAIL
+=== Send Local Email ===
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+Line 41:
 {{attachment:bomgarsessionaccept.png}}
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+Line 43:
+=== Use Remote Support Portal ===
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+Line 45:
-==== Pre-installed Jump Client access ====
+Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session Key ID
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+Line 47:
-For all installed Jump clients
+{{attachment:RemoteSupportPortal.png|Support Portal|width="750"}}
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+Line 49:
-{{attachment:BomgarJumpClientGroups.png|width"750"}}


==== Further Correspondence ====
+== Further Information ==

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