• Diff for "BomgarRemoteAccess"
Last updated at 2021-04-08 10:38:39 by ouit0354
Differences between revisions 2 and 3
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← Revision 3 as of 2021-02-25 14:10:37 → ⇥
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==== Accessing the portal ==== ==== Accessing the Administrative Interface ====
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Navigate to https://remotesupport.it.ox.ac.uk/login/login VPN access is required, Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access.
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Once logged in you are faced with a couple of options, login to the web interface or download Representative Console. {{attachment:BomgarAdminInterface.png|width="500"}}

Remotely accessing a device with Bombgar

Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team.

Accessing the Administrative Interface

VPN access is required, Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access.

* login with your CONNECT credentials.

width="500"

Bomgar Web Interface

Access via the web interface. Select start new session in the top right.

bomgar1.png

Select SEND LOCAL EMAIL

bomgar2.png

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

bomgaremail.png

Accept the session and providing the user accepts the request you have a remote session.

bomgarsessionaccept.png

Further Correspondence

http://help.it.ox.ac.uk/help/bomgar-install-guide

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