• Diff for "BomgarRemoteAccess"
Last updated at 2021-04-08 10:38:39 by ouit0354
Differences between revisions 1 and 2
⇤ ← Revision 1 as of 2018-05-02 14:36:24 →
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Editor: ouit0213
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← Revision 2 as of 2018-05-02 15:52:06 → ⇥
Size: 1053
Editor: ouit0213
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Access without installing a console. Access via the web interface. Select start new session in the top right.
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{{attachment:bomgar1.png}}
 
Select SEND LOCAL EMAIL
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{{attachment:bomgar2.png}}
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Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

{{attachment:bomgaremail.png}}

Accept the session and providing the user accepts the request you have a remote session.

{{attachment:bomgarsessionaccept.png}}

Remotely accessing a device with Bombgar

Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team.

Accessing the portal

Navigate to https://remotesupport.it.ox.ac.uk/login/login

* login with your CONNECT credentials.

Once logged in you are faced with a couple of options, login to the web interface or download Representative Console.

Bomgar Web Interface

Access via the web interface. Select start new session in the top right.

bomgar1.png

Select SEND LOCAL EMAIL

bomgar2.png

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

bomgaremail.png

Accept the session and providing the user accepts the request you have a remote session.

bomgarsessionaccept.png

Further Correspondence

http://help.it.ox.ac.uk/help/bomgar-install-guide

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