• Diff for "BomgarRemoteAccess"
Last updated at 2021-04-08 10:38:39 by ouit0354
Differences between revisions 1 and 10 (spanning 9 versions)
⇤ ← Revision 1 as of 2018-05-02 14:36:24 →
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Editor: ouit0213
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← Revision 10 as of 2021-02-26 16:47:15 → ⇥
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Editor: ouit0213
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Deletions are marked like this. Additions are marked like this.
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= Remotely accessing a device with Bombgar = = Remotely accessing a device with Bomgar (Beyond Trust) =
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==== Accessing the portal ==== ==== Accessing the Administrative Interface ====
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Navigate to https://remotesupport.it.ox.ac.uk/login/login Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access. Select Launch Web Rep Console.
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* login with your CONNECT credentials.  * VPN access is required
 * login with your CONNECT credentials.
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Once logged in you are faced with a couple of options, login to the web interface or download Representative Console.

===== Bomgar Web Interface =====

Access without installing a console. 		{{attachment:BomgarAdminInterface.png|Admin Interface|width="750"}}
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=== Pre-installed Jump Client access ===
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For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump.

{{attachment:BomgarJumpClientGroups.png|width"500"}}

=== How to setup a new session ===

Here you can initiate a new session if required. Click Start new session. You can choose from the following:

 * Send Local Email
 * Using the Remote Support Portal

 
{{attachment:bomgar1.png}}
 
==== Send Local Email ====

{{attachment:bomgar2.png}}

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

{{attachment:bomgaremail.png}}

Accept the session and providing the user accepts the request you have a remote session.

{{attachment:bomgarsessionaccept.png}}

==== Use Remote Support Portal ====

Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session ID

{{attachment:RemoteSupportPortal.png|Support Portal|width="750"}}

Remotely accessing a device with Bomgar (Beyond Trust)

Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team.

Accessing the Administrative Interface

Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access. Select Launch Web Rep Console.

  • VPN access is required
  • login with your CONNECT credentials.

Admin Interface

Pre-installed Jump Client access

For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump.

width"500"

How to setup a new session

Here you can initiate a new session if required. Click Start new session. You can choose from the following:

  • Send Local Email
  • Using the Remote Support Portal

bomgar1.png

Send Local Email

bomgar2.png

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session.

bomgaremail.png

Accept the session and providing the user accepts the request you have a remote session.

bomgarsessionaccept.png

Use Remote Support Portal

Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session ID

Support Portal

Further Correspondence

http://help.it.ox.ac.uk/help/bomgar-install-guide

Orchard is a close co-operation of
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