= Remotely accessing a device with Bomgar (Beyond Trust) =

Access to the Bomgar portal is only available to members of IT Service. Should you require access please contact the Microsoft Platform Services Team. 
==== Accessing the Administrative Interface ====

Navigate to https://remotesupport.it.ox.ac.uk/login/login for portal access. Select Launch Web Rep Console.

 * VPN access is required
 * login with your CONNECT credentials.

{{attachment:BomgarAdminInterface.png|Admin Interface|width="750"}}


=== Pre-installed Jump Client access ===

For all installed pre-installed Orchard Jump clients, click the Jump Items Tab and navigate to the Orchard Group, here you will see a list of all machines. Search and click Jump. 

{{attachment:BomgarJumpClientGroups.png|width"500"}}

=== How to setup a new session  ===

Here you can initiate a new session if required. Click Start new session. You can choose from the following:

 * Send Local Email
 * Using the Remote Support Portal

 
{{attachment:bomgar1.png}}
 
==== Send Local Email ====

{{attachment:bomgar2.png}}

Send email to user nominated user, once sent refer back to the web console and wait until the user initiates the remote session. 

{{attachment:bomgaremail.png}}

Accept the session and providing the user accepts the request you have a remote session.

{{attachment:bomgarsessionaccept.png}}

==== Use Remote Support Portal ====

Get the user to navigate to https://remotesupport.it.ox.ac.uk/ and quote the session ID

{{attachment:RemoteSupportPortal.png|width="500"}}



==== Further Correspondence ====

http://help.it.ox.ac.uk/help/bomgar-install-guide